Privacy Policy

SnowMowGo — Customer Terms of Use & End User License Agreement

Effective Date: October 2025
Last Updated: October 2025

Welcome to SnowMowGo!

This Terms of Use and End User License Agreement (“Agreement”) is made between you (“Customer”, “you”, or “your”) and SnowMowGo Inc. (“we”, “our”, or “us”), a company incorporated in Alberta, Canada.

By clicking “Accept”, creating an account, or using the SnowMowGo App or Website, you agree to be bound by this Agreement and our Privacy Policy.
If you do not agree, please do not use the App or Website.

This Agreement governs your use of the SnowMowGo mobile application, the SnowMowGo website, and all services, bookings, and transactions made available through them (collectively, the “Platform”).

1. Definitions

  • App – the SnowMowGo mobile application for iOS and Android.
  • Website – www.snowmowgo.ca or any subdomain operated by SnowMowGo.
  • Customer – any user requesting and purchasing services through the Platform.
  • Contractor – an independent service provider who uses the Platform to offer and perform outdoor maintenance services.
  • Service – any work offered by Contractors (e.g., snow removal, lawn mowing, cleanup, etc.).
  • Bid – a price offer made by a Customer for a specific Service.
  • Service Contract – the binding agreement formed directly between a Customer and a Contractor when the Contractor accepts a Bid.
  • Fees – all payments and applicable taxes related to a Service Contract.

2. Services

2.1 Services and Bidding Process

The SnowMowGo App connects Customers with independent Contractors for on-demand outdoor services. Customers may propose their own price (“Bid”) or select a suggested rate for a specific Service. Available Contractors can review your Bid and choose to accept or ignore it.

Once a Contractor accepts your Bid, a binding Service Contract is created directly between you and that Contractor. SnowMowGo acts only as an intermediary for communication, matching, and payment processing — we are not a party to the Service Contract.

You agree to carefully review your Bid before submitting it. Once accepted by a Contractor, you are legally bound to pay the agreed price under the terms of this Agreement.

2.2 Cancellations

You may cancel a Service Request or Service Contract at any time through the App.

  • Before acceptance: If a Contractor has not yet accepted your Bid, no charges will apply.
  • After acceptance: If a Contractor has already accepted your Bid, cancellation fees may apply depending on the progress of the Service:
    • If the Contractor has not yet started traveling, you may receive a full refund.
    • If the Contractor has started traveling or arrived on-site, a partial charge may apply to cover time and expenses.
    • If the Contractor has already started performing the Service, the full Service Fee will apply.

Refund eligibility will be determined by SnowMowGo, acting reasonably and in good faith. Refunds are processed through Stripe or PayPal and may take up to 10 business days to appear in your account.

2.3 Change Requests

If you need to modify a confirmed booking (add tasks, reschedule, or change details), submit a change request through the App. Any changes must be mutually agreed upon by you and the Contractor. SnowMowGo reserves the right to adjust pricing or cancel a booking if agreement cannot be reached.

2.4 Payments and Fees (Updated for PayPal)

All payments must be made exclusively through the SnowMowGo App using our authorized payment processors — Stripe and/or PayPal. By using these services, you agree to comply with the terms of the respective payment provider.

SnowMowGo does not store or process credit card or banking details directly. All transactions are securely handled through third-party processors that are PCI-DSS compliant.

Refunds, chargebacks, or payment disputes will be handled according to the rules of the respective provider (Stripe or PayPal) and SnowMowGo’s internal refund policy. To prevent duplicate claims, users may not initiate multiple disputes for the same transaction through different channels.

Payments to Contractors are released only after a Service is confirmed as completed through the App. Contractors must not request or accept cash, tips, or alternative payments outside the Platform.

2.5 Ratings and Feedback

After each Service, Customers and Contractors may rate and review each other. Feedback must be honest, respectful, and relevant. SnowMowGo may moderate or remove reviews that contain offensive, false, or discriminatory content. Repeated low ratings or misconduct may result in account suspension or termination.

2.6 Service Limitations

SnowMowGo strives to ensure reliable operation but cannot guarantee that:

  • a Bid will be accepted,
  • a specific Contractor will perform the Service, or
  • the Service will meet every user’s expectations.

Contractors operate independently and are solely responsible for their performance and work quality.

3. License to Use the App

We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the SnowMowGo App on your personal device solely for personal, non-commercial use. You may not modify, copy, sell, distribute, reverse engineer, or otherwise exploit the App or its content.

All intellectual property rights in the App, Website, and Services are owned by SnowMowGo Inc. or its licensors.

4. Acceptable Use

You agree to use the Platform lawfully and respectfully. You will not:

  • engage in fraudulent activity, spam, or abuse;
  • use the Platform to harass, defame, or harm others;
  • interfere with App functionality, servers, or data;
  • use another user’s account or credentials without authorization.

Violation of these terms may result in account suspension or termination.

5. Communication and Notifications

By creating an account, you consent to receiving notifications, SMS, emails, and in-app messages related to your activity, bookings, and promotions. You may opt out of marketing communications at any time.

All formal communications will be deemed received once sent via email, SMS, or in-app notification.

6. Relationship Between Parties

SnowMowGo provides a technology platform connecting Customers and independent Contractors. We are not an employer, agent, or joint venture partner of any Contractor. Contractors act as independent businesses. You acknowledge that SnowMowGo is not responsible for any actions, errors, or omissions of Contractors.

7. Limitation of Liability

To the maximum extent permitted by law, SnowMowGo is not liable for any indirect, incidental, or consequential damages arising from your use of the Platform, the Services, or any actions of Contractors. Our total liability, if any, will not exceed the total Fees you paid for the relevant Service within the last three (3) months.

The App, Website, and Services are provided “as is” and “as available” without warranties of any kind, express or implied.

8. Indemnification

You agree to indemnify and hold harmless SnowMowGo Inc., its employees, officers, and affiliates from any claims, damages, or losses arising from:

  • your breach of this Agreement,
  • your misuse of the Platform, or
  • your disputes with Contractors or other users.

9. Jurisdiction and Dispute Resolution

This Agreement is governed by the laws of the Province of Alberta and the laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts of Alberta for any disputes arising from this Agreement. Before pursuing legal action, you agree to first contact SnowMowGo Support to attempt resolution in good faith.

10. Term and Termination

This Agreement takes effect upon your acceptance and remains valid until terminated.

You may delete your account and terminate this Agreement at any time if no active Service Contracts or unpaid Fees exist.

SnowMowGo may suspend or terminate your account at any time for violation of these Terms or misuse of the Platform.

Termination does not relieve you of outstanding payment obligations.

11. General Terms

Entire Agreement: This Agreement and the Privacy Policy constitute the entire understanding between you and SnowMowGo.

Severability: If any part of this Agreement is found invalid, the remainder will continue in full force.

No Waiver: Failure to enforce any right does not constitute a waiver of that right.

Assignment: You may not assign your rights under this Agreement. SnowMowGo may transfer or assign its rights without restriction.

Updates: We may update these Terms periodically. Continued use of the Platform after updates means you accept the revised Terms.

12. Contact Information

For questions or concerns about these Terms:
support@snowmowgo.ca
www.snowmowgo.ca